Privacy Policy & Cookies
Last Updated: November 2025
This Privacy Policy explains how Steel Valley Lighting (“SVL,” “we,” “us,” or “our”) collects, uses, and protects information obtained through our website, forms, communications, and business operations. By using our website or contacting us, you consent to the practices described below.
1. Information We Collect
Information You Provide Voluntarily
We may collect personal information that you submit directly, including:
Name
Phone number
Email address
Service address
Project details or questions submitted through website forms
Photos you voluntarily provide related to installation or estimates
Automatically Collected Information
Our website platform (ModernMethods.AI) may automatically collect:
IP address
Browser type
Device information
Pages visited
Time and date of visit
Cookies and similar tracking technologies
Call Recordings
Steel Valley Lighting may record incoming and outgoing business calls for quality assurance, training, documentation, and service verification.
Call recordings are handled in accordance with applicable Ohio law (a one-party consent state).
2. How We Use Your Information
We use collected information to:
Respond to inquiries and estimate requests
Communicate regarding services, scheduling, and installations
Improve customer service and internal training
Enhance website performance and analytics
Maintain business records
Provide customer support
Verify project details and documentation
Maintain compliance as an authorized Celebright dealer
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Recognize returning visitors
Analyze website performance
Improve user experience
Support website functionality
Users may disable cookies in their browser settings; however, some features may not function correctly.
4. Sharing of Information
We may share limited information with:
Website hosting and analytics providers
Customer management platforms (Go High Level)
Celebright, solely for product support or warranty-related coordination
Service providers assisting in business operations
Legal authorities if required by law
No personal information is sold, rented, or shared for third-party marketing.
5. Data Security
We implement commercially reasonable security measures to protect personal information from unauthorized access, disclosure, or alteration. However, no electronic system is completely secure.
6. Your Rights
You may request to review, update, or delete your personal information at any time by contacting us at:
📧 [email protected]
📞 (330) 288-8655
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
8. Updates to This Policy
Steel Valley Lighting may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision.
